Return Policy

 — FOR DAMAGED / DEFECTIVE ITEMS — 

At Trendy Palette, we stand behind our products.  We hope you love every piece you purchase from us as much as we do.  If a product you purchase from us arrives damaged or defective, we will make it right, please email us. If you are unhappy with an item for any other reason, we will gladly exchange it, as long as the following conditions are met.  We cannot accommodate refunds but if you would like to purchase a different item, size, color, etc, we can do that.
 
 1. Merchandise may be returned, if shipped back to us within Three (3) Business Days of original delivery, according to USPS Tracking.  Items must be shipped back to us in a sealed, waterproof package.  

 

2. All returned items must still have the ORIGINAL TAGS (if applicable) on them and in original packaging. IF YOUR SHOES WERE SENT TO YOU IN A BOX - Shoe boxes must be sent back in another bag or box in order to protect the items and packaging. If you send shoes back with stickers and return labels directly on the shoe box, or if the shoe box is damaged, your return will not be accepted. If you did not receive a box for your shoes, please return them in the same manner they were sent to you.

 

3. Returned merchandise must be UNWORN and UNWASHED. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or odors,perfume,etc. will not be accepted. If an item has been worn once, it will not qualify for a return.

 

4. Once we have received your item it will be inspected. If it is approved, we will start the exchange process.If you would like to wait on an exchange we can give you a store credit that will be good for 3 months.We do not return any shipping and handling charges.  The customer is responsible for paying shipping charges for any items being returned.

 

5. When making a return, please include the original invoice or packing slip as well as any notes (written or via email) as to why it is being returned.

 

7. Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and device screen resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return is attempted.

 

8. The customer is responsible for all return shipping costs. We recommend using a shipping method that provides a tracking number for your reference and we recommend adding insurance to your return shipment.  If the item is damaged during transit back to us, an exchange will not be approved. All shipping is out of our hands once it’s in care of shipping carrier.Any issues with shipping is handled by them, therefore you must contact them with any and all issues.

 

9. If you send back an item that does not qualify for a return or we receive a package back from the shipping carrier due to the address provided being undeliverable, we will email you to inform you.  Then you will be responsible for contacting us to pay for the return shipping cost back to you. Otherwise we will hold non-returnable merchandise, or packages returned by the shipping carrier for 14 days. After 14 days, the items will be assumed to be forfeited and will be donated to charity.

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The Trendy Palette Boutique